Return Policy

Return Policy

At Pennize, your satisfaction is important to us. If something doesn’t work out with your order, we offer a simple and fair return process.

Return Window

You may request a return within 15 days of receiving your order. After this period, returns cannot be accepted.

Return Conditions

To be eligible for a return:

• Items must be unused, unworn, and in their original condition

• Original tags, packaging, and any included accessories must be intact

• Returns must be requested and shipped back within the 15-day window

How to Request a Return

1. Contact Us with your order number and the reason for return

2. Our team will review your request and provide return instructions

3. Ship the item using a trackable method at your expense

4. Once received and inspected, we will process your refund or exchange

Refunds

• Refunds are issued to the original payment method

• Please allow 5–7 business days after return approval for the refund to reflect

• Original shipping fees (if any) are non-refundable

Non-Returnable Items

• Items marked final sale or clearance

• Used or damaged items not due to our error